Frequently asked questions
Every product sold by Aero-Research Labs is supplied strictly for in-vitro laboratory research. Items are not drugs, foods, or cosmetics, and are not evaluated for human or animal use of any kind.
Products with a third-party test report show its purity, batch code and report link on their product page. Tested lots carry a QR code on the vial label that opens the lab's report for that lot. Products without a report show none of these and make no testing claim.
Store lyophilized vials in a refrigerator or freezer, protected from light, as soon as they arrive. Avoid repeated freeze-thaw cycles.
We currently ship within the United States only. Orders are packed in bubble wrap and sealed bags inside a polymailer.
Because products are laboratory materials, sales are final, but if an item arrives damaged, incorrect or missing, email us within 7 days of delivery with photos and we will send a free replacement.